Refund policy

RETURN AND REFUND POLICY 

At Sumukh, we are committed to delivering fresh, high-quality products that are carefully prepared, packed, and shipped with the utmost care. As our products are perishable food items, we maintain strict quality and hygiene standards throughout the preparation and delivery process.

Please read our Return, Refund & Cancellation Policy carefully before placing an order.

Product Quality Assurance

Every order is prepared using quality ingredients and undergoes careful inspection before dispatch to ensure it reaches our customers in the best possible condition.

Each package is securely packed to maintain product quality during transit.

Return Policy

Due to the perishable nature of our food products and in the interest of food safety and hygiene, we do not accept returns once an order has been delivered.

Returns cannot be accepted for:

Change of mind
Taste preferences
Incorrect orders placed by the customer
Products that have been opened, consumed, or stored improperly after delivery

Refund Policy

As our products are perishable, all sales are final, and we do not offer refunds after successful delivery.

However, if you receive:

a damaged package,
a wrong product,
a missing item, or
a product that has been significantly damaged during transit,

please notify us within 24 hours of delivery by emailing info@sumukh.in

To help us investigate your request, kindly provide:

Order Number
Photographs of the package
Photographs of the product
A brief description of the issue

After reviewing the request, Sumukh may, at its sole discretion, provide an appropriate resolution, which may include a replacement or refund where deemed applicable.

Cancellation Policy

Customer Cancellation

Orders may be cancelled before they are processed or dispatched.

To request cancellation, please contact us immediately at:

Email: info@sumukh.in

If the order has already been processed or dispatched, cancellation requests cannot be accepted.

Cancellation by Sumukh

In rare situations, Sumukh may cancel an order due to reasons including but not limited to:

Product unavailability
Operational or technical issues
Incomplete or incorrect customer information
Payment verification issues
Circumstances beyond our reasonable control

If a prepaid order is cancelled by Sumukh, the full payment received will be refunded to the original payment method within a reasonable processing period.

Non-Refundable Situations

Refunds or replacements will not be provided in the following circumstances:

Incorrect delivery address provided by the customer.
Failure of the customer to receive the order.
Delivery delays caused by courier partners, weather conditions, natural disasters, public holidays, or other circumstances beyond our control.
Minor variations in product appearance, colour, shape, or packaging that naturally occur in handcrafted food products.

Contact Us

If you have any questions regarding this policy or require assistance with your order, please contact us:

Sumukh

Email: info@sumukh.in

Address:
FH-299, Scheme No. 54, Vijay Nagar, Indore, Madhya Pradesh – 452010